What is starting to annoy me about the AppStore is the lack of oportunity to intervene when a review is completely and utterly wrong. There’s not even any way to contact the reviewer to find out what their problem actually is without putting a note in the app’s description. Take this ‘review’ of Distance2:
I’m in Stockton, CA. I’ve asked this app. For the distance to Memphis, TN it keeps telling me it’s 7880 miles. I’ve put it in Memphis, TN. USA. And several combinations of this. It still shows Memphis, Africa. Even though I put the perameter as 3000 miles. Need to work out the bugs.
The situation the reviewer describes can’t actually happen, as the app doesn’t consider place names at all – just latitude and longitude. The most likely explanation is user error (possibly exacerbated by documentation error). The chance of an actual bug here is minute. If only the reviewer had contacted me her problem could probably have been resolved in minutes.
Apple needs to introduce some way of correcting factually wrong reviews, and some way of contacting reviewers who ‘review’, when they should have used the support link provided.
AppStore Anoyances
What is starting to annoy me about the AppStore is the lack of oportunity to intervene when a review is completely and utterly wrong. There’s not even any way to contact the reviewer to find out what their problem actually is without putting a note in the app’s description. Take this ‘review’ of Distance2:
The situation the reviewer describes can’t actually happen, as the app doesn’t consider place names at all – just latitude and longitude. The most likely explanation is user error (possibly exacerbated by documentation error). The chance of an actual bug here is minute. If only the reviewer had contacted me her problem could probably have been resolved in minutes.
Apple needs to introduce some way of correcting factually wrong reviews, and some way of contacting reviewers who ‘review’, when they should have used the support link provided.